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Customer service training : ウィキペディア英語版 | Customer service training
Customer Service Training refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. == Audience ==
Any employee who interacts with a customer is a candidate for customer service training. In addition to customer service representatives, this includes other positions such as receptionists, technical support representatives, field service technicians, sales engineers, shopkeepers, waiters, etc.
抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)』 ■ウィキペディアで「Customer service training」の詳細全文を読む
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